 |
What forms of payment do you accept?,
Is it safe to use my credit card?,
How much do you charge for postage?, What about your returns policy?, What do you do about mispricings?, Can
you please tell me more about this item?, Can you
tell me the availability of this item?, Can you confirm
the price for me before I order?, Safe shopping,
Privacy, Returns,
Problems questions suggestions?
Nothing in our terms and conditions affects the consumers statutory rights.
What forms of payment do you
accept?
We accept MasterCard, Visa and Switch payments.
Is it safe to use my
credit card?
Yes, shopping at 24DrTravel.com is safe. By using our secure server security is
guaranteed.
How much do you charge for
postage? And do you ship overseas?
The prices shown on 24DrTravel.com include all relevant taxes. A small charge
will be made for shipping unless clearly stated otherwise.
Deliveries
We try to despatch goods within 24 hours. If for some reason, our
suppliers can not match this commitment, you will be emailed with a despatch
date and the choice of cancelling oyur order with a full refund.
What about your returns
policy?
Within 30 days of receipt of your order, you may return any book in its
original condition and any other merchandise in new condition, with its
original packaging and accessories for a full refund. Please note that we can
process returns and refunds only for items purchased from 24DrTravel.com.
What do you do about
mispricings?
Despite our best efforts, it is possible that occasionally items in our catalog
are mispriced. However, we always verify prices as part of our shipping
procedures. If an item's correct price is lower than our stated price, we
charge the lower amount and post you the item. If an item's correct price is
higher than our stated price, we contact you for instructions before posting.
We don't charge your credit card until we post your order. If you've paid by
cheque and we owe you a full or partial refund, we will send a refund cheque
for the correct amount immediately.
Can you please tell me more
about this item?
Unfortunately, the only information we can give you about particular items is
what we display on the detail pages.
Can you tell me the
availability of this item?
Most items are available for immediate postage. Some items are marked
"Special Order." This means that we must contact the supplier to
obtain supplies. These items usually leave our warehouse four to six weeks
after you place your order--often sooner. As we process your order, we will
inform you by e-mail if any items you order turn out to be unavailable.
Can you confirm the price
for me before I order?
We can't confirm the price until you order an item, but please note that we
never charge a credit card until we actually post them to a customer, so you
never pay for an item unless you actually receive it.
Safe shopping
Our secure server software (SSL) is the industry standard and among the best
software available today for secure commerce transactions. It encrypts all of
your personal information, including credit card number, name, and address, so
that it cannot be read as the information travels over the Internet.
Privacy
At 24DrTravel.com, we are committed to protecting your privacy. We use the
information we collect about you to process orders and to provide a more
personalized shopping experience.
What information do we collect? How do we use it? When you order, we
need to know your name, e-mail address, mailing address, credit card number,
and expiration date. This allows us to process and fulfill your order and to
notify you of your order status. We also monitor customer traffic patterns and
site usage to help us develop the design and layout of the store.
How does 24DrTravel.com protect customer information? When you place orders
we offer the use of a secure server. The secure server software (SSL) encrypts
all information you input before it is sent to us. Furthermore, all of the
customer data we collect is protected against unauthorized access.
What about "cookies"? "Cookies" are small pieces of
information that are stored by your browser on your computer's hard drive. Our
cookies do not contain any personally identifying information, but they do
enable us to provide some advanced features. Most Web browsers automatically
accept cookies, but you can usually change your browser to prevent that. Even
without a cookie, you can still use most of the features in our store,
including placing items in your shopping cart and purchasing them.
Will 24DrTravel.com disclose the information it collects to outside
parties? 24DrTravel.com does not sell, trade, or rent your personal
information to others. We may choose to do so in the future with trustworthy
third parties, but you can tell us not to by sending a blank e-mail message to
disclose@24DrTravel.com.co.uk. (If
you use more than one e-mail address to shop with us, send this message from
each e-mail account you use.).
24DrTravel.com may release account information when we believe, in good faith,
that such release is reasonably necessary to (i) comply with law, (ii) enforce
or apply the terms of any of our user agreements or (iii) protect the rights,
property or safety of 24DrTravel.com, our users, or others.
In summary We are committed to protecting your privacy. We use the
information we collect on the site to make shopping at 24DrTravel.com possible and
to enhance your overall shopping experience. We do not sell, trade, or rent
your personal information to others. We may choose to do so in the future with
trustworthy third parties, but you can tell us not to.
Your consent By using our Web site, you consent to the collection and
use of this information by 24DrTravel.com. If we decide to change our privacy
policy, we will post those changes on this page so that you are always aware of
what information we collect, how we use it, and under what circumstances we
disclose it. Tell us what you think 24DrTravel.com welcomes your questions
and comments about privacy. Please send e-mail to
feedback@24DrTravel.com
Returns
Our return policy is simple. Within 30 days of receipt of your order, you may
return any book in its original condition, or any other merchandise in new
condition, with its original packaging and accessories for a full refund.
Please note that we can process returns and refunds only for items purchased
from 24DrTravel.com. You can also cancel unshipped items.
How to return items To return any item, simply indicate the reason for
your return, include the packing slip with your return, and wrap the package
securely. Return the package to: Returns Department, 24DrTravel.com, Plovers
House, High Street, Balcombe, West Sussex RH17 6JY.
Refunds We will notify you via e-mail of your refund once we have
received and processed the returned item. Please note that we can refund
shipping costs only if the return is a result of our error.
Problems, questions,
suggestions?
If you have any problems with your order, please don't hesitate to contact us.
Address: South Lodge, Slaugham, Haywards Heath, West Sussex, RH17 6AQ
E-mail: eShop@24DrTravel.com
Fax: 01444 401300
|
01825 712945
eShop help